JC Home Delivery Lead A ( 86319308 )

1. Responsible for Jio Home Delivery (JHD) in JC Operation 2. Manage and supervise various outbound channels to ensure high service levels for JHD customers 3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target 4. Monitor refresher training on JHD process and product knowledge to agents 5. Drive Lead Acceptance & Lead Delivery on day to today basis 6. Ensure JC Level Master Configurations on JHD platform - Agents, Stores, PIN Codes, Products 7. JC territory planning to ensure 100% manning coverage 8. Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery 9. Propose improvements to ensure augmented customer experience 10. Monitor and gather competition/industry plan, initiatives, policies and best practices